We roast twice a week on Wednesday and Friday. For subscription coffee, we roast on the first Tuesday of each month. Changes/Disruptions to the usual roasting schedule will be posted on our website and social media platforms.

Your credit card will be charged within 24 hours from the time you place your order.

You do not need to set up an account to place an order. However creating an account allows you to store your shipping information for future orders and view order history. Additional features will be added to the account page in the near future.

Orders are packed and shipped if we have stocks to fulfil the orders during our business days (Mon, Wed - Sun). Otherwise, coffee is roasted to order and we will try our best to fulfil your orders as soon as we can during our operational hours. All 1kg orders are roasted to order and will be included in the next roast after orders are received. We won’t ship coffee that is beyond 7 days from roast. If you prefer an older roast, please email us hello@nyloncoffee.sg and we will try our best to assist to your request.

After you have received your order confirmation email, you will subsequently receive a tracking link via email or SMS - this will inform you of your order delivery status and your parcel's location. If you have any questions or queries on your order, please contact us at +65 6220 2330 or email to hello@nyloncoffee.sg. We will respond to customer inquiries as soon as we can.

For local courier shipping service, the packages should be delivered within 1-3 working days from courier pick up date. We use different courier providers which offer tracking service for local deliveries. The estimated delivery timings are provided by the respective couriers and we are unable to guarantee against any potential shipping delays.

You can opt to pick up your purchases at our shop by choosing the option to pickup in-store upon checkout. We will email you regarding the earliest collection date.

Yes, we use DHL, Aramex and a handful of courier companies to serve all our international shipping requirements. Our website currently supports all international shipping via DHL or Economy Shipping. Once we send out the parcel, you will receive a tracking number via email. For other countries not in the list, please send your enquiry to hello@nyloncoffee.sg. with the details of your intended order and shipping address. We will provide a shipping quote.

Your order should be delivered within 2-4 working days for countries within Southeast Asia, and 5-8 working days for Rest of the World for DHL from shipping date. For countries with Economy Shipping option, your order should be delivered within 7-30 working days. The estimated delivery timings are provided by the courier companies and may be subject to customs clearance delays. We are unable to guarantee against any potential shipping delays or loss in transit. You may use the tracking number to follow your shipment status for more updates.

International shipping rates cover shipping charges only. Please note that duties, taxes and carrier brokerage fees are not included in your order amount at checkout. Duties and taxes may be charged by the parcel carrier upon delivery. These fees will be assessed by the parcel carrier, and must be paid by the order recipient. Customs policies vary widely from country to country; please contact your local customs office for more information. When customs clearance procedures are required, it may cause delays past the original delivery estimates that are beyond our control.

We strongly encourage you to grind your own coffee. You will get much more out of the coffees if you DIY than getting us to grind it for you. For an inexpensive grinder, you can check out the Timemore USB Electric grinder from our webshop.

We source coffees based on seasonality, traceability and taste. Fairtrade certifications are not prerequisites for us. We are already buying most of our coffees direct and we pay significantly higher than Fairtrade prices for our coffees. Since the start of our roasting journey, we have been buying most of our coffees directly from farms in Colombia, Brazil, El Salvador, Honduras, Nicaragua & Guatemala. We aspire to develop long-term relationships with coffee farmers who can provide quality assurance so that we have a sustainable supply of good quality green coffee. When we work with importers, we only work with those who share the same beliefs as us in terms of quality and prices that we pay for our coffees are included in our Transparency Report since 2023.

We suggest to keep the coffee in the packaging that it comes in, rolled up tightly and stored in an air-tight container. Keep the container in a cool, dry place, away from the sunlight. Do not keep the coffee in the refrigerator/freezer. Due to the humidity in the local climate, condensation occurs when you take the bag in/out of the refrigerator/freezer. Moisture does no good to the coffees until you start brewing it. Also, coffee is porous and will absorb the flavours around it. Surely you do not want your coffee to smell fishy?

We encourage you to use your coffee within 1 month after opening the bag to get the best flavours out of it. The better the storage conditions, the better the flavours hold. We recommend buying in small quantities to avoid coffees going stale if your consumption frequency is lower (e.g. 1 bag lasts more than a month). We find that well-roasted and well-stored coffee is at its best between 7 days to 1 month after roasting.

There are numerous ways to make coffee and that’s the fun part. Experiment to find a way that you like. A couple of general pointers to help you get started: Use filtered water, not mineral water. Water makes up 95-98% of the final cup, so do not underestimate the importance of water quality. Soft water is recommended for brewing and we found the water used in the shop to be around 80-90ppm. In Singapore, you can fill up your kettle the night before boiling the water to allow for the chlorine to escape before using. Try using water that is between 92-95°C or just off the boil for a minute or so if you do not have a thermometer. We feel that this temperature range typically helps to extract the flavours from the coffee. For Aeropress, you can try with a lower temperature around 80-90°C. Grind coffee right before brewing.Start with a brew ratio of 60-70g of coffee for every 1 litre of water and then adjust the ratio according to your taste and age of beans. (It’s wise to invest in a weighing scale) Grind size makes one of the biggest impact to your cup after water, so try adjusting the grind size to achieve the best taste results for your enjoyment.

The coffees are roasted on the first Tuesday of every month unless communicated otherwise through our social media channels.

The sign up deadline for next month's coffee is the 28th of each month. For example, if you would like to start receiving your coffee subscription in December, then you will need to sign up by 28 Nov.

The monthly subscription charges will be billed to your credit card automatically on the day of your purchase unless it is past the monthly deadline. For example, if you start your coffee subscription on 31 January, the next billing will be 28 February.

Every month, we will select a coffee that might be an exclusive micro-lot, a new coffee unreleased on our webshop or one of our favourite coffees from the current lineup - making sure you receive something different each time.

You can choose to order 1, 2, 3 or even 4 bags per month. For subscribers of our 2, 3 or 4 bags option, you will receive that month’s subscription coffee, as well as another 1/2/3 different coffees chosen from our current lineup of filter coffees. Each bag ranges from 200g to 250g depending on the coffee that we have curated for that month.

Each month we will send out an espresso coffee from the current lineup to subscribers. You can choose to order 1, 2, 3 or even 4 bags per month. For subscribers choosing to subscribe to more than one bag, you will receive different espresso coffees that are available at that point in time. Each bag will be 300g.

It ranges from $25 - $90 for 1 - 4 bags, depending on the type of subscription (Filter/Espresso/Combo) chosen. Local shipping with tracking is included for all subscriptions within Singapore.

The price for overseas subscription orders is the same as the above + international shipping charges based on the weight.

There is no binding period, you may cancel your subscription at any time you wish under 'My Account' settings.

We send out the subscription coffees on the first Wednesday of every month. If the first Wednesday of the month falls on a public holiday, we will ship out the coffees on the next working day.

In order to change the shipping address, you may visit your account page to update your subscription information and bag quantities.

Yes, you may select our newly rolled out espresso subscription option, or select the filter + espresso option for the best of both worlds.

If you would like to pause/skip a renewal, you can login to "My Account" and make the changes before the next recurring charge goes through on your payment.

We check the conditions of all the brewing accessories and merchandise prior to shipping, hence the item(s) delivered are not refundable unless there are serious faults/defects that were undetected by visual inspection. Unfortunately we cannot accept returns for coffee orders. We also cannot guarantee that orders will be redirected if the incorrect shipping address was provided during the purchase.If you have any issues, you can contact us at hello@nyloncoffee.sg

We will do everything we can to ensure you are completely happy with your order. For certain accessories, we might need to direct all the parts/warranty issues to the manufacturer/distributor where necessary.

We are committed to protecting your privacy. We use the information we collect about you to process orders. When you order, we need to know your name, e-mail address, shipping address – credit card payments are processed through Stripe.com so we do not have access to your credit card details. This allows us to process and fulfil your orders, and to notify you of the status of your order. Nylon do not and will not sell, trade or rent your personal information to others. If you have any questions or queries please get in touch hello@nyloncoffee.sg.